INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. All photos on our website are taken in-house and feature the actual 'Dar Rada' gowns. Please note that colors might vary slightly due to differences in monitor brightness or studio lighting, but the design, fabric, and handmade details are exactly as shown.

How do I know which size to order?

Please refer to our 'Size & Packaging Guidelines' page for detailed body measurements for each size (S, M, L, XL). If you are between sizes or unsure, we recommend sizing up and consulting a professional tailor for the perfect fit.

What is your return or exchange policy?

We accept returns on ready-to-wear dresses within 7 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached. Please note: All handmade and 'Made to Order' gowns (like 'White Majesty' and 'RosƩ Gown') are final sale and cannot be returned or exchanged.

How long does shipping take within Saudi Arabia?

Delivery for in-stock items typically takes 3-5 business days within major cities in Saudi Arabia. 'Made to Order' items will require additional processing time as specified on the product page. You will receive a tracking number as soon as your order is shipped.

Do you offer custom designs or alterations?

Many of our gowns are handmade and can be customized. If you have a specific request regarding sizing, color, or minor design changes, please contact us via this form before placing your order to discuss the possibilities.

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