Who we are

Our website address is: [https://darrada.com/]. We are Dar Rada, a fashion brand specializing in luxury evening and bridal wear.

What personal data we collect and why we collect it

Customer Account & Order Data While visiting our site, we’ll track:

  • Products you’ve viewed: We’ll use this to, for example, show you dresses you’ve recently viewed.
  • Location, IP address, and browser type: We’ll use this for purposes like estimating taxes (VAT) and shipping costs.
  • Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the gown.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, and phone number. We will use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Comply with any legal obligations we have, such as calculating taxes (VAT).
  • Improve our store offerings.

Product Reviews and Comments When visitors leave reviews or comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

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Who we share your data with

We do not sell your personal data. We only share your data with trusted third-party partners who help us provide our services to you:

  • Payment Processors: To securely process your payments, we share your billing information with our payment partners (e.g., [List your payment gateways, e.g., Stripe, Moyasar, PayTabs]). We do not store your full credit card details on our servers.
  • Shipping Providers: We share your name, shipping address, and phone number with our courier partners (e.g., [List your shipping partners, e.g., Aramex, SMSA]) to deliver your order.
  • Spam Detection: Visitor comments may be checked through an automated spam detection service.

How long we retain your data

  • If you leave a comment, the comment and its metadata are retained indefinitely.
  • For users that register on our website, we store the personal information they provide in their user profile.
  • We retain customer order information (name, email, address, products purchased) for at least 5-10 years to comply with our financial, legal, and tax (VAT) obligations in Saudi Arabia.

What rights you have over your data

If you have an account on this site, have left comments, or have placed an order, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, tax, or security purposes (such as your past order records).

Where your data is sent

Your data may be processed by third parties. This includes:

  • Visitor comments (reviews) being checked through an automated spam detection service.
  • Your payment data being sent securely to our payment processors.
  • Your shipping information being sent to our courier partners.